POSitive Support

Welcome to POSitive Support

POSitive Software technical support contracts are available as prepaid month to month or annual agreements. Our friendly customer support representatives are always ready to help you with your problems. Our technical support staff has the expertise to answer your questions on installation and operation of our POS software. Regular phone support is available from 7AM to 4PM PST, after hours support is also available for an additional fee.

Contacting Technical Support

Phone: 1-866-368-2266

You will need a technical support ID number in order to speak with a tech support representative. If you don't have a current support contract, or have lost your support number, you will need to speak to the Support Manager or Sales Department first.

Learn About  
Support Options We offer Software Maintenance Subscriptions with either monthly or annual payment options. Custom plans are also available.  
POSitive SupportNet Submit a Support Request or search our Knowledgebase here.  
POSitive Training Learn about training options for your POSitve product.  
Show POSitive Allow a POSitive technician to view your computer.  
Documents & Videos Here you'll find user guides, installation instructions and user tips.  
Hardware Support Information on setting up common POS hardware, including drivers for commonly used devices.  
POSitive Archive Information on  our legacy POS software; POSitive for Windows and AveraSell.  
Order Gift Cards Order custom printed gift cards, holders and displays.  


Telephone Numbers

North America Toll Free:

All Other Locations:


Customer Comments

We were extremely happy with the support for our new PRM set up, and subsequent resolving of the connection issue. In particular, the way Josh Vique handled the transition for us made this experience a pleasant one. Josh was very professional and courteous on the phone and by email, and his expertise in problem solving the connection issue was likely above and beyond his job requirement.

Adriana Wilkins

Adventure Outfitters


Point of Sale Information