Welcome to POSitive Support
POSitive Software technical support contracts are available as prepaid annual agreements. Our friendly customer support representatives are always ready to help you with your problems. Our technical support staff has the expertise to answer your questions on installation and operation of our POS software. Regular phone support is available from 7AM to 4PM PST, after hours support is also available for an additional fee.
Contacting Technical Support
You will need a technical support ID number in order to speak with a tech support representative. If you don't have a current support contract, or have lost your support number, you will need to speak to the Support Manager or Sales Department first.
|Support Options||We offer Software Maintenance Agreements with either monthly or annual payment options. Contact us for a custom quote on your support needs.|
|POSitive SupportNet||Submit a Support Request, search our Knowledge Base or read our Tip of the Week here.|
|POSitive Training||Learn about training options for your POSitve product.|
|Show POSitive||Allow a POSitive technician to view your computer.|
|Documents & Videos||Here you'll find user guides, installation instructions and user tips.|
|Hardware Support||Information on setting up common POS hardware, including drivers for commonly used devices.|
|POSitive for Windows - AveraSell Archive||Information on our legacy POS software; POSitive for Windows and AveraSell.|
|Order Gift Cards||Order custom printed gift cards, holders and displays.|