Welcome to POSitive Support POSitive Software technical support contracts are available as prepaid annual agreements. Our friendly customer support representatives are always ready to help you with your problems. Our technical support staff has the expertise to answer your questions on installation and operation of our POS software.
Regular phone support is available from 7AM to 4PM PST, after hours support is also available for an additional fee. Contacting Technical Support Phone: 1-866-368-2266 You will need a technical support ID number in order to speak with a tech support representative. If you don't have a current support contract, or have lost your support number, you will need to speak to the Support Manager or Sales Department first.
| Learn About | |
| Support Options | We offer
Software Maintenance Agreements with either monthly or annual
payment options. Contact us for a custom quote on your support needs. | |
| Knowledge Base | Our Knowledge Base contains helpful articles on hundreds of topics. If you are having a problem or need some help, try our Knowledge Base first. Odds are, you question can be answered here. | |
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Documents | Here you'll find user guides, installation
instructions and user tips. | |
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Hardware Support | Information on setting up common POS
hardware, including drivers for commonly used devices. | |
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POSitive for Windows - AveraSell Archive | Information on POSitive
for Windows, our legacy POS software, and AveraSell. | |
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POSitive Forum | Here you'll find discussions
on POSitive's products and services. Requires registration. The
login link is on the left side menu. | |
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Submit a Problem Report | Having a problem or
issue? You can submit your issue here. | | |
POSitive Support 
